What customers can observe
When a refrigerator is not cooling, the appliance is running but the temperature in one or both sections is above the safe range for food storage.
- Both sections feel warmer than usual
- Freezer is still cold but the refrigerator section is warm
- Compressor seems to run continuously without cooling
- Frost or ice forming where it normally does not
Helpful details for the visit
Confirm the temperature reading in each compartment, when the symptom started, whether it began suddenly or slowly and any recent changes to power, door seals or load.
Brands we commonly see with not cooling
Appliance Guys handles not cooling symptoms across the refrigerators and freezers brands we service. Brand-specific notes link below.